All posts by ENDLESSL00P

Giuseppe Casutt, Dipl.-HTL-Ing. bei A-Enterprise GmbH. Blog Author zu den Themen, Windows, VMware, Synology, Fortinet und Open Source. Tutorials und HowTos zu Problemlösungen und System Integration.

Outlook cannot print unless an item is selected

Outlook cannot print unless an item is selected

Outlook 2019 (Office 365) displays an error message when you try to print an email. The error happens both when trying to print file > as well as with right-click -> quick print, the same error message always appears. However, documents from Word or Excel can be printed on the printer.

Symptom

Cannot print unless an item is selected, Select an item, and then try to print again.

Outlook cannot print unless an item is selected
Outlook: Cannot print unless an item is selected.

Solution

Exit Outlook and open File Explorer, type %APPDATA% in the address bar, and change to the Microsoft and Outlook directory. The full path is C:\Users\%username%\AppData\Roaming\Microsoft\Outlook. Search for the file OutlPrnt, if it exists, it can be deleted (only this one file).

The next time you start Outlook, the OutlPrnt file is regenerated, so the error is fixed and emails can be printed again.

  The file OutlPrnt is re-created after going to File => Print => Print Options => Preview in Outlook.

Conclusion

In this post, we describe what to do when you get the error message “Cannot print unless an item is selected”. Sometimes it can happen that Outlook 2019 (Office 365) displays an error message when you try to print an email. The error happens both when trying to print file > as well as with right-click -> quick print, the same error message always appears. However, documents from Word or Excel can be printed well.

Microsoft Outlook is the preferred email client used to send and receive emails by accessing Microsoft Exchange Server email. Outlook also provides access contact, email calendar and task management features.

Users switching by Windows Task Manager

Switch users from Windows TaskManager without need the admin password.

In order for administrators to understand a user’s problem, they need to log on as the user, who usually need their password, but if the user is not at their workplace, the admin can reset his password to get his user profile afterwards. This article shows how to do it without a user password.

Users switching by Windows TaskManager and PsExec

This will be done using the PsExec tool, which we copied to the download folder before.

PsExec by Mark Russinovich is part of the Sysinternals Suite, which is now part of Microsoft, Sysinternals are system tools developed as freeware, PsExec can be downloaded here.

The help desk employee opens a Command Prompt with raised right and performs the following command:

%USERPROFILE%\Downloads\PsExec -SID cmd.exe

From the second command prompt, which is now open, the task manager (taskmgr) is started:

Figure: Task manager run from Command Prompt.

Now in the task manager with the mouse go over the corresponding user, and with the right mouse button click on Connect, the switch to the user now happens without entering a password.

Especially on a terminal server, this solution is very effective for admins, where several users are logged in, wherethe admin can switch to its session without a user password. It should also be mentioned here that this is not a security vulnerability, otherwise the admin can also do and leave what he wants, for users with normal rights this procedure is not possible.

Since Windows 8, Task Manager has two views. The first time Task Manager is invoked by a user, it shows in a simplified summary mode (described in the user experience as Fewer Details). It can be switched to a more detailed mode by clicking More Details. This setting is remembered for that user on that machine.

Since at least Windows 2000, the CPU usage can be displayed as a tray icon in the task bar for quick glance.